When can I expect to recieve my order?
Your made-to-order hoodie will ship approximately 2-3 weeks from date of purchase.
Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive, (depending on the efficiency of your local postal service). International shipping delivery times may vary between 2 and 12 weeks.
Note that while we will work to you in the degree possible, Wolfe and Scamp cannot be held liable for packages that are stolen, lost, or damaged during shipping.Do you refund shipping overages?
Yes! We love to save our customers money and will refund shipping overages to the payment method used for purchase, after your purchase is complete and before I ship your items.
Do you ship internationally?
Yes! We send spikes everywhere. You will select your country during checkout and shipping will automatically calculate based on your location.
Can I combine orders and receive discount shipping?
There are no shipping discounts for combined orders. Our shipping costs are based on the actual weight and the dimensions of your package, and these rates are calculated automatically by our platform. If you add additional items to an order, the shipping weights increase and costs are updated accordingly. By offering weight-based shipping, you are paying the actual shipping price and not an inflated rate.
The best way to receive discounts on shipping (or otherwise) is to follow us on social media and to join our Rawr-some Rewards loyalty program.
Can I modify my order?
We want you to be happy with your purchase! Because each Wolfe and Scamp hoodie is made-to-order just for you, if you would like to modify your order, (and your jacket is not yet in production -- meaning fabrics are cut and ready to be sewn), we would be happy to provide a cancellation and full refund, so that you can re-submit your order with your desired changes.
If your hoodie is already in production, we will be unable to make your changes, so please review your orders carefully before submitting!
Can I cancel my order?
In the event that you need to cancel your order, please contact us immediately. Standard orders need to be cancelled within 24 hours of placing your order. Rush orders need to be cancelled within 2 hours of placing your order. We cannot guarantee any cancellations after these times as we may have already started your order. All canceled orders will be subject to a $5.00 cancellation fee. If we are able to cancel your order after the stated times, there may be a restocking fee in addition to the cancellation fee, depending on order processing.
Do you allow more than one discount code to be applied per transaction?
No. Our cart can only apply one code per order.
I want to combine a shop credit code and discount code to my order. Is this possible?
Because our cart can only accept one code per transaction, shop credit codes cannot be combined with other discounts.
Do you offer discounts on combined orders?
We do not offer discounts on combined orders. Promotional codes may only be applied to single-transaction purchases. To take advantage of promotions that apply discounts for orders above a certain transaction amount (for example, free domestic shipping on orders of $100+), you must have, in a single transaction, purchased the minimum amount required to receive the discount.
REFUNDS AND EXCHANGES
What is this store's refunds and returns policy?
I do my best to accurately describe and photograph each item, so choose carefully! Note that because each item is handmade to your specific needs, we cannot accept returns or exchanges, except in the event that an error was made on our behalf. If you believe an error was made, contact us within 24 hours of the item being marked as delivered. If there is damage to an item, we will request pictures to determine severity. For returns on these items, the item must be unworn, unwashed, and must not have come in contact with smoke. Return shipping (and 20% restocking fee, if applicable) is at the customer's expense.